Resources
FAQ
Frequently Asked Questions
Here are the answers to the most frequently asked questions our customers have. Contact us if you have any other questions. We are always here to help your job go as smoothly as possible.
What information do I need to start the process of renting a crane?
Each job is unique, so there is no single answer to this question. The first step is to contact the Clark location closest to the jobsite. Our sales representative will respond by phone or meet you at the jobsite to discuss your needs. You will usually need to provide details regarding the job layout, load dimensions, load weight, job site restrictions, and whether you are interested in a bare or operated rental. Based on this initial information, our sales representative will assist you in gathering any further information needed to make a recommendation on your crane needs.
What is the difference between a Bare Rental versus Operated and Maintained Rental?
Simply put, when you enter into a bare rental agreement, you are operating, insuring, inspecting, and maintaining equipment we own. In an OM agreement, we provide the crane operator with the equipment and perform all required inspections, maintenance and repairs.
What do I need for a bare rental?
We will send you our new customer welcome package, including rental agreement, credit application, and summary of our insurance requirements. You will need to return the credit application, signed rental agreement, and compliant certificate of insurance before our equipment is delivered to the jobsite. Staff in our contract, credit, and sales departments are available to answer any question you have regarding this process.
Can you help me with any permits I might need?
We procure transportation permits to deliver/remove our equipment to and from the project site. You as the customer are responsible for procuring all other permits (e.g. road closures, FAA permits, etc.) Our experienced staff can guide you through this process.
How do I know what kind of crane I’ll need?
This is dictated solely by the lift details and parameters provided. Many factors dictate crane size and type, including ground conditions, underground and overhead obstructions and site access. We will often request a site visit to assist in determining the correct piece of equipment for the situation. We will also provide a copy of the manufacturer’s load charts to assist in the decision.
What do you charge for transporting the equipment?
Freight rates vary depending on:
- What type of equipment you need and the required counter weight and boom configuration.
- Where the project site is located.
Once this information is discussed, our sales representative will be able to provide a firm lump-sum freight in and out charge.
What kind of jobsite services do you offer when I rent equipment?
We offer many services, including operated crane rentals, trucking services, and 3D lift planning. We also provide technical support, maintenance services, and fueling services upon request. Complete rigging services are also available.
What geographic area does the Clark companies serve?
Western Central New York State. We have offices in Lockport, Webster and Syracuse.
Sales Related Questions
How can I schedule an inspection of the crane I am interested in buying?
Contact Dave Baran our dedicated Clark Sales Representative.
Can you show me the service history of the crane I’m interested in?
Yes, service records are available for all of our cranes. Ask your dedicated sales representative for assistance.
Rigging/Transportation/Warehouse
What kind of services can Clark provide?
We can provide a wide range of Rigging, Transportation, and Warehouse services. If you have equipment for your project that ships before your job site is prepared, we can securely store it at one of our facilities. When your job site is ready, we can transport the equipment and supply all the labor, rigging and equipment to professionally install at your job site.
What do I need to provide to you to get a quote?
We will need the project location and the list of equipment including sizes and weights. We will also need to know whether you need equipment stored, shipped, and/or installed.
Do you have inside storage?
Yes, we have inside heated storage in all three of our locations.
